RADIO REPAIR GUY
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About Return Shipping Charges

After repair OR  declining to repair after receiving an estimate, your radio will NOT be returned until estimated pack/ship charges have been paid.

On the final bill for radio repair/restoration I have to charge an estimated packing/shipping charge. Lately, the actual charges have been exceeding my estimate. I really do not know what those charges are going to be until I lug the radio down to the local UPS store.

I do not have the time and luxury to carefully reuse the packing materials sent with your radio. You can do your own packing, in order to reduce costs. I specifically let UPS pack because they pack to a standard and a UPS pack almost always comes through in good shape.

[WARNING
Over 30 % of owner packed radios suffer some amount of damage while in transit to us. The damage rate using the UPS store chain is less than 2%.]

So going forward, I am going to increase my estimated to reflect higher UPS charges. Immediately after shipment - to the extent that the actual exceeds the estimate charged and tendered to me, I will refund the overage (if any). If the estimate was less than the actual, I will invoice for the difference.

RADIOS OVER 45LBS

The transport of a 45lb+ radio to the UPS store for packing/shipping is sometimes beyond my capability. On those occasions when the radio is physically too difficult for me to transport to UPS, I will put on the final bill a ">45lb transport charge". This can vary from $10.00 to upwards of $38.00 depending on the resources available to me.

UPS CHARGES/UPS INSURANCE

UPS charges are not uniform. A 20 lb box sent from the DC area to most US destinations cost almost twice what it costs to send that same box from a US destination to DC. My costs to send your radio back are unrelated to what it cost to send the radio to me. Go to the UPS web site and use their estimator to see this anomaly in action.

UPS insurance is almost worthless. The claims process is highly flawed and on a 70 year old radio [repaired or restored] establishing a value is very difficult. A better insurance alternative is to double box.

 

Radio Repair Guy